Privacy Policy

This Privacy Policy applies to the TSB Travels website and to any enquiry, quote or booking you make with us by web form, email, phone or messaging. By using our services you agree to the practices described here.

• Identity and contact details — full name, email address, phone number.
• Travel details — origin, destination, travel dates, number of adults, children and infants, cabin class, room and hotel preferences, package selected, budget and any notes you send us.
• Traveller documentation — where a booking requires it, passport number, date of birth, nationality and visa details.
• Communication records — correspondence between you and our team, including support requests.
• Technical data — IP address, device and browser information, and basic usage analytics collected when you visit the site.

We do not knowingly collect more information than is needed to quote for and service your travel arrangements.

• To respond to your enquiry and prepare an accurate quote.
• To make, confirm, change or cancel bookings with airlines, hotels and other providers.
• To provide customer support before, during and after your trip.
• To process payments and prevent fraudulent transactions.
• To comply with legal, tax, immigration and security obligations.
• To improve our website and services, and — where you have agreed — to send you offers.

We share your information only as far as is necessary to deliver your travel arrangements:

• With Travel Service Providers — airlines, hotels, ground operators and consolidators — to issue and service your booking.
• With payment processors and banks to collect payment securely.
• With technology providers who host our website and store our booking records under contract.
• With authorities where disclosure is required by law, court order or border-control regulation.

We do not sell your personal information.

We retain enquiry and booking records for as long as needed to service your travel and to meet legal, accounting and tax requirements, after which the data is deleted or anonymised.

• Request a copy of the personal information we hold about you.
• Ask us to correct information that is inaccurate or incomplete.
• Ask us to delete information we no longer need to keep.
• Withdraw consent to marketing messages at any time.

To exercise any of these rights, contact us using the details at the bottom of this page. We may need to verify your identity before acting on a request.

We use encrypted connections, access controls and reputable infrastructure providers to protect your data. Access to booking records is restricted to team members who need it. No method of transmission or storage is completely secure, so we cannot guarantee absolute security, but we take every reasonable step to protect your information.

Travel is international by nature. Your details may be transferred to airlines, hotels and service providers located outside India in order to fulfil your booking. Where this happens, we take reasonable steps to ensure your information remains protected.

Our website uses essential cookies to function and may use analytics cookies to understand how the site is used. You can block or delete cookies in your browser settings, though some features may then not work as intended.

Our services are directed at adults. We do not knowingly collect information directly from children. Details of minors travelling are provided by the booking adult and used only for that booking.

Our site may link to airline, hotel or partner websites. We are not responsible for their privacy practices and encourage you to read their policies.

We may update this Privacy Policy from time to time. The revised version takes effect when published on this page, with the updated date shown above.